#Kami blue controls license key#
#Kami blue controls trial#
#Kami blue controls license#
#Kami blue controls download#

When you contact support, Please provide the following information:

If the work has been accessed through or uploaded to Google Drive:Дownload the most recent previous version. (If you are requesting we add them manually) A list of the Emails you would like added to the license.Д¬ontact our support team as quickly as possible once you've realized the work has been lost. The expected number of students on the license. See here for details on managing that issue.ДЄny error messages you are seeing when adding users to the license.

#Kami blue controls license#

If you are under 150 Students and cannot add more users to the license it may be an issue with the user grouping in the dashboard. Check the user list there and remove any outstanding/incorrect user accounts. The standard limit is 150 students and one teacher per teacher license.Д¬heck the Kami License Dashboard. If you are experiencing issues adding students and receiving error messages about the license being at its limit, you can do the following things:Д¬heck your license's limits. If you cannot see a school-wide license on the Kami License Dashboard, check that you are registered as a license administrator with your Technology Officer.

#Kami blue controls license key#

If you have lost the license key you can request it from the support team

#Kami blue controls trial#

If the issue is occurring on other documents.Д¬heck that, if you are on a trial license, and that it hasn't expired yet.Д¬heck the license key is correct. Provide a Kami sharing link or a copy of the file. (Shared files) Check you have permission to annotate the document.Д¬heck if you can annotate other documents.Д¬heck if the issue is isolated to certain tools i.e.

(Free account) Check that the tool you are trying to use isn't a paid feature. How you are loading the document (Direct through Kami, Drive, Classroom, Canvas, Schoology, Desktop)?

Is it the only document that isn't loading? If you contact support, Please provide the following information:

#Kami blue controls download#

If the file is being opened from a website link, can you open it if you download it first? Check if any other students are encountering the same issue.ДЇor specific issues, here are some simple steps you can take to resolve issues.Д¬heck that the file is in an accessible location.Д¬heck the email Drive is using and the Email Kami is using are the same.Д¬heck you have the right file-sharing link. Check if the issue is occurring on any other documents.Д¦. For more information on sharing the license with students see the article here.ДҐ. If you are administering a paid or trial license to students, make sure they have been added to the license. An account mismatch here can cause document loading issues.Д¤. Check the account is connected to the right Google account. If you aren't seeing your license or cannot access the paid features, make sure the account you made the purchase with is the account/email you are currently logged in on.ДЈ. Check you are signed in with the correct account. Check that the following Kami Extension and tools are correctly installed onto the device:Дў. Here are some of the general troubleshooting steps you can take to fix issues before contacting us:ДЎ. Any support questions should be addressed to tips: If these troubleshooting tips donвЂ™t work we have also provided some info on what our support teams will need to know to help you out. This article lays out some general steps that will help you to solve a number of problems. But the nature of KamiвЂ™s constant evolution and development means there are occasional bugs that occur. We wish we could say that Kami was totally issue free 100% of the time.